mark: Photo of Mark's face, taken in standard office fluorescent. (Default)
[staff profile] mark posting in [site community profile] dw_maintenance
Hi all,

As part of our new hardware project, I'm going to be failing us over to our new load balancers. This will involve a brief downtime for the site while everything fails over, but it should be less than 60 seconds.

Thanks for your patience, and sorry for the interruption!

Payments are back

Jun. 17th, 2013 10:59 am
mark: Photo of Mark's face, taken in standard office fluorescent. (Default)
[staff profile] mark posting in [site community profile] dw_maintenance
The payment system is back online. It was my fault; I was moving it to our new hardware, but I didn't realize there is a code change that I have to make. (For the details curious, the underlying SSL module we use was upgraded, and it now requires you to add some more options when you use it.)

I have cleared out the pending queue of payments, so that we shouldn't have charged for anything in the past 24 hours, and that should mean there are no doubled (or more) payments. Please, of course, let us know if that's the case though, and we'll take care of it!

Sorry for the trouble!

Payment processing temporarily down

Jun. 17th, 2013 07:36 am
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
The backend system that runs payments is temporarily unavailable, and will be fixed as soon as possible. If you've tried to make a payment at any time between last night & now and gotten an endless wait, your payment is almost certainly in the queue to be processed as soon as the backend is back up & running -- you don't need to submit it again.

If you wind up getting multiple charges when it comes back up (for instance, if you re-submitted the form, thinking that your internet connection was to blame) you can open a support request (in the Account Payments category) after the payment is processed and I'll issue a refund to your card for the extra charges.

We're really sorry about the downtime!

Dreamwidth News: 11 June 2013

Jun. 11th, 2013 05:23 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_news
Hello, Dreamwidth! Last week, we attended YAPC, the annual conference put on by the Perl Foundation. We brought a group of our developers so they could both attend the conference and learn things, and also so they could represent Dreamwidth to the wider world. (Which they did! Awesomely!)

The conference itself was full of a number of interesting and varied talks, given by a bunch of incredibly smart people, and we learned a bunch (and found out about all kinds of useful things we can apply to Dreamwidth in the future). Aside from that, though, we had a great week, full of things like midnight hackathons, trips to see the actual servers that run Dreamwidth in person, people being voluntold to do things (that's a combination of "volunteer" and "told" that involves me pointing at someone and telling them "that's a great idea, why don't you do that"), and a whole host of teambuilding and other productive things. We've learned things, taught things, broke things, fixed things, and discovered just how many people you can pack into a hotel room and not want to kill each other later.

We'd like to say "thank you" to everybody who's paid for their accounts lately, since it's your support that allowed us to do this, and it's already paying off in bugfixes, new features, usability improvements, and loads of people who heard about Dreamwidth-the-open-source-project from us and are interested in coming to hack with us. So, let's go over some of the neat stuff we did!

(I also want to apologize in advance for any typos or weirdness in this news post, since I switched recently to dictating instead of typing, since my RSI problems just keep getting worse. Let me tell you, it may be easier than I thought it would be to make the transition, but that does not mean it's easy.)

Behind the cut:

* Conference Report
* Development
* Icon Renaming
* Pretty URLs
* Tales from the Conference #1
* New Entry & Comment Pages
* Spam Prevention
* HTML Cleaner Changes
* Tales from the Conference #2
* Volunteering with Dreamwidth

and now the news )

Code pushed

Jun. 7th, 2013 11:31 pm
mark: Photo of Mark's face, taken in standard office fluorescent. (Default)
[staff profile] mark posting in [site community profile] dw_maintenance
Hi all!

The code has been pushed. As always, please report problems here! We have lots of hands on deck and ready to jump on things that might be awry. Thanks!

Code push tonight

Jun. 7th, 2013 04:13 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
We've been hacking away in person at the conference we went to this week, and we'd like to share the fruit of our labors with you all! There'll be a code push tonight (6/7) at 9PM CDT, which is 10PM EDT/7PM PDT/2AM GMT (6/8). (Convert to your time zone!)

We don't consider this one "high risk", so (*knocks wood*) it should be pretty uneventful.

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